Privacy policy

This Privacy Policy describes how ERVA SLEEP ("we", "us", or "our") collects, uses, and shares information about you when you visit ervasleep.shop or make a purchase from us.

INFORMATION WE COLLECT

When you visit our store, we may collect:
- Personal identification information: name, email address, shipping address, billing address, phone number
- Payment information: processed securely through our payment providers (we do not store full card details)
- Device information: IP address, browser type, pages visited, time spent on site
- Order information: products purchased, order history, transaction details

HOW WE USE YOUR INFORMATION

We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service communications - Improve our website and product offerings
- Send marketing emails (only if you have opted in; you may unsubscribe at any time) - Comply with applicable laws and regulations

SHARING YOUR INFORMATION

We do not sell your personal data. We may share your information with:
- Shipping and fulfillment partners (to deliver your order)
- Payment processors (Stripe, PayPal) to process transactions securely
-Shopify (our e-commerce platform) — see Shopify's Privacy Policy at shopify.com/legal/privacy
- Analytics tools to help us understand site performance

COOKIES

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but this may affect the functionality of our store.

YOUR RIGHTS

Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data 
- Withdraw consent for marketing at any time
- Lodge a complaint with your local data protection authority To exercise any of these rights, contact us at support@ervasleep.com.

DATA RETENTION

We retain your personal data for as long as necessary to provide our services and comply with legal obligations.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us: support@ervasleep.com
Effective date: May 2025